Question 1

What happens if a tour is cancelled due to bad weather?

Accepted Answer

When ocean or wind conditions are unsafe, departures are cancelled with 1-click. Guests automatically receive an immediate WhatsApp notification with a full-value voucher code to reschedule or request a refund.

Question 2

Which payment methods are accepted for bookings?

Accepted Answer

Payments are processed securely through Yoco supporting South African and international Visa and Mastercard, Instant EFT, and gift vouchers.

Question 3

How are digital waivers handled?

Accepted Answer

Guests complete their POPIA-compliant digital indemnity waiver on their phone prior to departure. The signed status syncs instantly to the guide's reception check-in roster.

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